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Faq 2

Frequently Asked Questions.

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

Delivery times can vary based on your location and the specific items you order. Generally, you can expect your order to be processed within 1-3 business days, with shipping times typically ranging from 3-7 business days. For more precise information, please check our shipping policy or reach out to our customer service team!

We offer a 7-day return policy for unused and unworn items. If you’re not satisfied with your purchase, please contact us to initiate a return.

Absolutely! Once your order has shipped, you will receive a tracking number via email so you can monitor its progress.

 

We accept various payment methods, including credit/debit cards, and other secure payment options.

To keep your jewelry looking its best, we recommend storing it in a cool, dry place, avoiding exposure to harsh chemicals, and cleaning it gently with a soft cloth. Specific care instructions are included with each piece.

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