At Glint Gems, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you need to cancel or return your order, please review our policy below.
Order Cancellations
- You may cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer service team at admin@glintgems.com.
- Orders cannot be canceled once they have been dispatched for delivery.
Refund Policy
We offer refunds under the following conditions:
- Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will arrange for a return and provide a full refund or replacement.
- Incorrect Item: In case you receive an incorrect product, notify us within 7 days, and we will process a return and ensure you receive the correct item.
Return Conditions
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within 7 days of receiving the item.
- Items such as earrings, which are considered personal hygiene products, cannot be returned unless they are defective or incorrect.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days and automatically applied to your original payment method.
Shipping Costs
- Original shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective product).
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
For any queries or assistance with cancellations and returns, feel free to reach out to us at admin@glintgems.com.